Troubleshooting
Diagnoses issues calmly, asks useful follow-ups, and keeps the customer oriented.
Megan Torres
Technical Support & CRM Specialist
Empathetic support professional translating high-volume customer questions into clear resolutions, precise issue notes, and stronger support workflows.
- Philadelphia, PA
- 267-290-9707
- m.elsatorres2@gmail.com
Intake
Listen first
Triage
Track clearly
Escalate
Share context
Resolve
Document next
What Megan brings
Support strengths built for high-trust teams.
Ticket resolution
Turns requests into clear records with status, context, and next steps.
CRM awareness
Understands customer records, support histories, workflows, and careful data handling.
Documentation
Creates clean notes and repeatable guidance that make future support easier.
Tools and systems
Ready to grow inside modern SaaS support stacks.
Z
Zendesk
Familiar
S
Salesforce
Admin cert in progress
J
Jira
Familiar
Sl
Slack
Team communication
H
HubSpot
Familiar
Professional experience
Customer-facing roles reframed for support operations.
July 2022 - Present
Bank Teller
TD Bank - Philadelphia, PA
- Handled high-volume customer interactions and complex inquiries with accurate, empathetic service.
- Maintained strict compliance standards in financial transactions and internal tools.
- Used CRM systems to support customer relationships and coordinate service follow-up.
- Helped with onboarding and peer training, strengthening team documentation and communication.
Feb 2022 - June 2022
Front Desk Administrator
H&R Block - Philadelphia, PA
- Managed scheduling, appointment tools, and front-line customer service in a fast-paced environment.
- Used internal systems to track client concerns and collaborate with tax specialists.
- Prioritized multiple customer requests while keeping communication clear and solution-oriented.
- Contributed to internal documentation and process tracking for administrative improvements.
March 2021 - June 2022
Server
Golden Corral - Philadelphia, PA
- Delivered quality customer experiences under pressure while managing up to 15 tables.
- Communicated special customer requests accurately across departments.
- Maintained fast service, detail focus, and strong team collaboration.
Credentials
Certifications in progress and a customer-first foundation.
Salesforce Administrator
Developing admin fluency in user management, data handling, process automation, reports, and dashboards.
CompTIA A+
Building foundational knowledge in hardware, operating systems, troubleshooting, networking, and security.
Kensington Health Sciences Academy
Health Sciences - Philadelphia, PA - 2011 to 2013.
"Clear notes, calm communication, and clean handoffs are what turn one solved issue into a better support system."
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